Paper ID: UTISGAD-2025-5-2-1608
Title: THE ADOPTION OF LOGISTICS 4.0 TECHNOLOGIES BY WAREHOUSE EMPLOYEES AND ITS IMPACT ON JOB SATISFACTION
Authors: Abdullah Oktay DÜNDAR & Omid HADDAD
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DOI:10.5281/zenodo.18093323
ABSTRACT
Focusing on a smart warehouse in Turkey that serves global clients, this research investigates how warehouse employees adopt Logistics 4.0 tools and the subsequent impact on their job satisfaction. Conducted within the framework of the widely used Technology Acceptance Model (TAM), the research evaluated the relationships between the dimensions of perceived usefulness (PU), perceived ease of use (PEOU), behavioral intention (BI) and actual behavior (AB), and job satisfaction. Data were collected via face-to-face surveys of 70 warehouse employees and analyzed using the SPSS 27.0 program. Reliability analyses showed that the scales were generally acceptable. The findings showed that employees found Logistics 4.0 technologies useful and easy to use. It was determined that PU and PEOU had a significant positive effect on BI and that PU, PEOU and BI increased job satisfaction. However, the study’s most striking finding is that there is no significant relationship between BI and AB. Although employees express a strong BI to use the technology, this does not always translate into AB. Consequently, although Logistics 4.0 technologies have the potential to increase job satisfaction, closing the BI-AB gap requires investment in infrastructure, confidence-building communication strategies and continuous training programmes.
Keywords: Logistics 4.0, Technology Adoption, Technology Acceptance Model, Job Satisfaction, Behavioral Intention-Actual Behavior Gap
JEL Codes: M11, L23
